Thank you for shopping with us! Please read our payment policy carefully so you know the terms that apply to purchases on our website. If you have any questions, our customer service team is happy to help via the Contact page.

Accepted payment methods

We currently accept:

• Credit and debit cards: Visa, Mastercard, Maestro, American Express, UnionPay
• PayPal
• Klarna and Scalapay
• Apple Pay
• Google Pay
• Shop Pay
• Local methods depending on your country, such as iDEAL | Wero, Bancontact, EPS, MB WAY, Alipay and WeChat Pay
• Crypto: USDC and Solana Pay

The payment methods available for your country and order are always shown at checkout.

Payment security

All payments are processed through encrypted connections by certified payment providers. We never see or store your full card details.

Payment processing

Payment is taken at the time of purchase. Once your payment has been processed, you receive a confirmation email with your order details.

Currency

Prices are set in euros (EUR). If you shop in another currency, the converted amount is shown at checkout.

Failed payments

If your payment is declined:

• Check that your card or account details were entered correctly.
• Contact your bank or payment provider for more information.
• Still not working? Contact us and we will help.

Refunds and disputes

For refunds, cancellations or disputes, please see our Returns and Refund Policy.

Contact

SIEBENTASCHEN
Ekaterina Wösthoff
Hermann-Löns-Str. 8, 63456 Hanau, Germany
Phone: +4915147547305
Email: contact@siebentaschen.com
Opening hours: Monday – Friday, 09:00 – 18:00 (CET)