When can I expect my order?

Orders are dispatched within 1–2 business days after payment, directly from the warehouse where the item is stored (usually Italy, sometimes Hanau, Germany). Delivery then takes 3–5 business days within Germany and the EU. Delivery times and costs for all other countries are listed in our Shipping policy.

Do you have time to think about it?

Yes. You can return items within 14 days of receipt. Register your return with our customer service within 14 days and you get your money back once the item has arrived and been checked. Returns within Germany are free. Details are in our Refund policy.

The expected delivery time has passed, where is my order?

Most orders arrive within the expected delivery time, but a parcel can occasionally be delayed by the carrier. If you have not received anything 4 days after the expected delivery time, please contact us.

I am not satisfied with my order. What should I do?

Not satisfied with your order? We are very sorry and would like to hear what we can do to satisfy you. Send an email to contact@siebentaschen.com and we will solve it as soon as possible!

Can I change or cancel my order?

Please contact us as soon as possible if you wish to make changes to your order. We will do our best to accommodate your request.

What if I am not at home when the delivery person comes to deliver my package?

If your package does not need to be signed for, the delivery person may leave it in the letterbox or with a neighbour. If this is not possible, the carrier will take the package back to the depot and try again on the next delivery day.

I have entered an incorrect address, can you correct this?

We cannot change the address once a package has been sent. However, you can use the tracking link to have the package diverted to a service point so that it is not delivered to the wrong address.

My package has been delivered, but I have not received anything. What now?

Please first ask your direct neighbours whether they received a package or card, and check your mailbox. Still nothing? Contact contact@siebentaschen.com as soon as possible so that we can start an investigation with the carrier.